Tikman Billing Documentation
Everything you need to know about installing, configuring, and using Tikman Billing for your WiFi hotspot business.
Getting Started
Welcome to Tikman Billing
Tikman Billing is a comprehensive WiFi hotspot management and billing solution designed specifically for MikroTik router users. Whether you're running a small café hotspot or managing multiple locations, Tikman Billing provides all the tools you need to succeed.
Quick Start Guide
- Create an Account: Visit dash.tikmanbilling.com and sign up for a free account
- Download the App: Choose your platform (Windows, macOS, iOS, Android, or Web)
- Connect Your MikroTik: Add your MikroTik router using the device management section
- Create Packages: Set up your WiFi packages with pricing and data limits
- Generate Vouchers: Create vouchers for your customers to purchase
- Start Selling: Begin accepting payments and managing your WiFi business
💡 Tip: Complete the KYC verification process to unlock payment processing and withdrawal features.
Installation
🪟 Windows
System Requirements:
- Windows 10 or later (64-bit)
- 4GB RAM minimum (8GB recommended)
- 500MB free disk space
- Stable internet connection
Installation Steps:
- Download the Windows installer (.exe) from the download page
- Run the installer and follow the setup wizard
- Launch Tikman Billing from the Start menu
- Sign in with your account credentials
🍎 macOS
System Requirements:
- macOS 11 (Big Sur) or later
- 4GB RAM minimum (8GB recommended)
- 500MB free disk space
Installation Steps:
- Download the macOS installer (.dmg)
- Open the .dmg file and drag Tikman Billing to Applications
- Launch from Applications folder
- If prompted, allow the app in System Preferences → Security & Privacy
📱 Mobile (iOS & Android)
iOS Requirements:
- iOS 13.0 or later
- iPhone, iPad, or iPod touch
Android Requirements:
- Android 6.0 (Marshmallow) or later
- 100MB free storage
Installation:
- Download from App Store (iOS) or Google Play Store (Android)
- Install and open the app
- Sign in or create a new account
🌐 Web Application
No installation required! Simply visit dash.tikmanbilling.com in any modern web browser.
Supported Browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Safari
- Microsoft Edge
Features Documentation
🔌 MikroTik Integration
Connect and manage your MikroTik routers seamlessly with Tikman Billing.
Setup Steps:
- Navigate to Devices section in the dashboard
- Click "Add New Device"
- Enter your MikroTik router's IP address, username, and password
- Select the connection type (API or SSH)
- Test the connection and save
Default MikroTik Credentials:
Username: admin
Password: (blank or your custom password)
API Port: 8728
🎫 Voucher Management
Create and manage WiFi vouchers for your customers with flexible options.
Creating Vouchers:
- Go to Vouchers → Create New
- Select a package (data plan)
- Choose quantity (single or bulk generation)
- Set pricing and validity period
- Generate vouchers
Features:
- Bulk voucher generation (up to 1000 at once)
- Custom voucher codes or auto-generated
- Expiration date management
- Usage tracking and analytics
- Print-ready voucher templates
💳 Payment Processing
Integrated payment gateway with IoTec Wallet for seamless transactions.
Supported Payment Methods:
- Mobile Money (MTN, Airtel, Vodafone)
- Bank Transfers
- Card Payments
Withdrawal Process:
- Complete KYC verification
- Navigate to Wallet → Request Payout
- Enter amount and select payment method
- Confirm withdrawal request
- Receive funds within 24-48 hours
📊 Analytics & Reporting
Track your business performance with comprehensive analytics and reports.
Available Metrics:
- Daily, weekly, monthly revenue charts
- Active users and sessions
- Voucher sales and redemption rates
- Top-selling packages
- Customer acquisition trends
- Payment transaction history
🔐 KYC Verification
Complete your KYC verification to unlock payment processing and withdrawal features.
Required Documents:
- Government-issued ID (National ID, Passport, or Driver's License)
- Proof of address (Utility bill or bank statement)
- Business registration documents (if applicable)
Verification Process:
- Navigate to Settings → KYC Verification
- Upload required documents
- Fill in personal/business information
- Submit for review
- Wait for approval (typically 24-48 hours)
Troubleshooting
Common issues and their solutions to help you get back on track quickly.
Cannot Connect to MikroTik Router
Possible Solutions:
- Verify the IP address is correct and the router is online
- Check that API service is enabled on your MikroTik (IP → Services → API)
- Ensure firewall rules allow connections on port 8728
- Verify username and password are correct
- Try using SSH connection instead of API
Login Problems
Solutions:
- Clear browser cache and cookies
- Try using a different browser
- Reset your password using "Forgot Password"
- Check your internet connection
- Verify your email is confirmed
Payment Not Processing
Check:
- KYC verification is complete
- Payment method details are correct
- Sufficient balance in payment account
- Network connection is stable
- Contact support if issue persists
Vouchers Not Working
Troubleshooting Steps:
- Verify voucher is activated and not expired
- Check MikroTik router is connected and online
- Ensure RADIUS server is configured correctly
- Verify package settings are correct
- Try syncing vouchers with RADIUS server
⚠️ Still Having Issues? Contact our support team at support@tikmanbilling.com or visit our contact page.
Frequently Asked Questions
Is Tikman Billing free to use?
Tikman Billing offers a free tier with basic features. Premium features and higher transaction limits are available with paid plans. Check our pricing page for details.
Do I need a MikroTik router to use Tikman Billing?
Yes, Tikman Billing is specifically designed for MikroTik routers. It integrates with MikroTik's RADIUS server and API for seamless hotspot management.
How long does KYC verification take?
KYC verification typically takes 24-48 hours. You'll receive an email notification once your verification is complete. Make sure all documents are clear and valid.
Can I manage multiple locations?
Yes! You can add multiple MikroTik routers and manage different locations from a single account. Each location can have its own packages, vouchers, and settings.
What payment methods are supported?
We support Mobile Money (MTN, Airtel, Vodafone), bank transfers, and card payments through our integrated IoTec Wallet payment gateway.
How do I withdraw my earnings?
After completing KYC verification, navigate to Wallet → Request Payout, enter the amount, select your payment method, and submit. Funds are typically processed within 24-48 hours.
Can I customize the hotspot login page?
Yes! Tikman Billing offers white-label hotspot pages where you can add your logo, customize colors, and create a branded experience for your customers.
Is there a mobile app?
Yes! Tikman Billing is available on iOS, Android, Windows, macOS, and as a web application. Download from the App Store, Google Play Store, or use the web version.
What kind of support is available?
We offer email support, comprehensive documentation, video tutorials, and a community forum. Premium plans include priority support with faster response times.
Can I export my data?
Yes, you can export vouchers, transactions, and reports in CSV or PDF format from the respective sections in your dashboard.
Need More Help?
Can't find what you're looking for? Our support team is here to help you succeed.