Privacy Policy

1. Introduction

Tikman Billing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software application, or engage with our WiFi hotspot management and billing services.

We are the data controller responsible for determining the purposes and means of processing your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us when you:

• Register for an account
• Use our billing and payment services
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Complete KYC (Know Your Customer) verification
• Participate in surveys or feedback forms

This information may include:

• Identity Data: Name, username, date of birth, government-issued ID
• Contact Data: Email address, phone number, billing address, business address
• Business Data: Company name, business registration documents, tax identification number
• Payment Data: Credit card numbers, expiration dates, security codes, billing addresses, mobile money account details, bank account information
• Technical Data: IP addresses, device types, browser types, operating system

2.2 Information Collected Automatically

When you access our services, we automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, clicks, scrolls, features used
• Device Information: Device type, unique device identifiers, operating system version
• Log Data: Server logs, access times, error messages
• Location Data: Approximate location based on IP address

2.3 Information from Third Parties

We may receive information about you from third-party payment processors (e.g., IoTec Wallet, mobile money providers) when you make transactions through our platform.

3. Legal Basis and Purpose of Data Processing

We process your personal data based on the following lawful bases under GDPR:

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our WiFi billing platform
• Process payments and manage subscriptions
• Authenticate users and prevent fraud
• Send transactional emails and service notifications
• Provide customer support and respond to inquiries
• Conduct analytics to understand usage patterns and improve user experience
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)
• Detect and prevent security threats and abuse

5. Data Sharing and Disclosure

We share your personal information with third parties only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: IoTec Wallet, mobile money providers (MTN, Airtel, Vodafone) to process transactions
• Cloud Hosting: For data storage and application hosting
• Analytics Providers: To understand usage patterns and improve our services
• Customer Support Tools: To provide efficient customer service
• Email Service Providers: To send transactional and marketing emails

All service providers are contractually obligated to protect your data and use it only for the purposes we specify. We ensure they comply with GDPR and maintain appropriate security measures.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6. Data Security

We implement comprehensive technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure:

• Encryption: All sensitive data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication for administrative access
• PCI DSS Compliance: Our payment processing infrastructure complies with Payment Card Industry Data Security Standards
• Regular Security Audits: Periodic security assessments and penetration testing
• Data Minimization: We collect only the data necessary for specified purposes
• Employee Training: Regular security awareness training for all staff members

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access: Request confirmation of whether we process your personal data and obtain a copy of it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller
• Right to Object: Object to processing of your personal data for direct marketing or based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@tikmanbilling.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained for the duration of your account plus 90 days after account closure
• Transaction Records: Retained for 7 years to comply with tax and financial regulations
• Marketing Data: Retained until you withdraw consent or request deletion
• Support Communications: Retained for 3 years for quality assurance purposes

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: